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Staying Contemporary >>
Learning has played a critical role in the success of Medho Technologies.
We use learning to drive business success by developing great people with great talent and skills, linking learning to results and personal development; and creating an environment where learning is naturally built into working together to improve our competitiveness. Everything we've acquired from books, formal training, from others and from experience is as important to us as cash flow or equipment. We believe that the ability to learn faster and learn more than our competition gives us an advantage in the global markets we serve. The results have been phenomenal. The preferred way to learn at Medho Technologies is through challenging work assignments on the job and on the factory floor with supervisors, professional trainers, and process improvement coaches. Much of it is team-based, which reflects our high-performance work team philosophy.
The learning mission is
- To build critical skills and knowledge,
- To accelerate learning across organizational, global and cultural boundaries
- To reinforce our one-company philosophy and Total Quality values, and
- To build relationships with suppliers and customers through learning new skills
Here's how we bring that to life:
Visible, demonstrable evidence of leadership's commitment to and participation in learning. Active involvement from our Chairman and CEO who both kick-off learning events each week and often teach employees about business from their own experiences. A Learning Leader in each business unit who coordinates learning efforts and aligns them with the goals of the business' growth, productivity and Six Sigma leaders. A unique commitment to provide every employee at least 40 hours of paid, needs-based learning opportunities annually.
The Learning Planner, which helps employees develop their own customized learning system, and offers tools to help them better understand their individual development needs. It facilitates a supervisor-employee discussion, ensuring a connection of individual learning with business goals, and personal development.
Learning keeps our employees – who are already among the best skilled and most talented in the business – contemporary so that they can apply the latest techniques to their jobs. And it gives them life-long abilities. We're a company of people who want to improve our skills, who demand career development, and who like to learn. Only companies that master the ability to learn, adapt and acquire new capabilities quickly and efficiently, will be the winners in the new economy. At Medho, we expect to be part of that elite group.
Continually Improving >>
Premier companies don't satisfy almost all their customer's expectations; they exceed all of their expectations. Business success is a moving target and we must get better and better each year at providing products and services.
As a strategy, Growth is a way for us to achieve performance breakthroughs. And it encompasses tools from all of our improvement initiatives, including those in Operational, Technical and Customer Excellence. It applies to every function in our company, not just those on the practical floor. That means Marketing, Finance, Product Development, Business Services, Engineering, and all the other functions in our businesses are included.
Quality: Do it right the first time; eliminate non value-added steps, becoming lean, reduce process variations, and exceed customers application and performance expectations.
Cost: Special tools, such as Activity-Based Management (ABM), to go beyond the typical understanding of cost to achieve the product cost necessary to meet customers' price expectations.
Delivery: Simplified, or "lean," processes to improve work flow throughout every function of the supply chain and meet customers' delivery expectations.
Customer Satisfaction: Tools to focus on understanding customers needs, then delighting customers by meeting, and even exceeding, their expectations. We're creating a culture of self-improvement throughout the organization as learning continues to provide all employees with a new way of thinking and sophisticated new tools.
Brainstorming, which encourages open thinking and allows team members to build on each other's ideas likely Flow Charts and Process Maps, allowing a team to identify the order of events in providing a product or service, uncover problems, and compare the "ideal" work flow to what actually happens in the workplace. Pareto Charts, which identify the critical few issues that impact cost and/or customer satisfaction. Root Cause Analysis, a method to help determine the true cause of problems and Control Charts, a method to observe and improve process performance.
We have great people working on great teams, generating world-class results. Our teams typically have members from every level of the organization focused on improving processes to satisfy customers. Many improvements are "bottom-up" suggestions, solutions do not always result from a "top-down" approach.
Customers are recognizing the value we create for them and rewarding us with larger orders. By delighting our customers, building value for owners and enhancing employees work experiences we'll achieve our aggressive growth goals.
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